Privacy Policy

1. Introduction
Norma's Fast License Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

• Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide when filling out forms on our website or contacting us.
• Communication Data: Records of correspondence, including emails, text messages (SMS/MMS), and phone calls.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website.

3. How We Use Your Information

• Respond to your inquiries and provide customer support
• Process and fulfill service requests and estimates
• Send you marketing communications, promotions, and updates (with your consent)
• Send SMS/text messages related to your inquiry or service (with your explicit consent)
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Messaging Policy
Norma’s Fast License Inc may communicate with customers via SMS text message regarding service requests, document processing updates, appointment coordination, and notifications related to vehicle registration, title transfers, license plate services, and sticker renewals.
SMS Consent:
Customers opt in to receive SMS messages by submitting a contact form on our website and providing their phone number for communication regarding their service request. The opt-in form includes a consent checkbox indicating agreement to receive SMS communications from Norma’s Fast License Inc.
Message Frequency:
Message frequency varies depending on the customer’s service request and interaction with our office.
Opt-Out:
You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message after opting out and will no longer receive SMS messages from us.
Help:
For assistance, reply HELP or contact us at (309) 266-7765.
Message & Data Rates:
Message and data rates may apply depending on your mobile carrier.
Carrier Disclaimer:
Mobile carriers are not liable for delayed or undelivered messages.
No Sharing of Mobile Information:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing and Disclosure

• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., CRM platforms, SMS providers).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

7. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Opt out of text messages by replying STOP

8. Children's Privacy

9. Changes to This Policy

10. Contact Us